{"version":"1.0","provider_name":"MADISON","provider_url":"https:\/\/madisonmk.com\/en","author_name":"Madison","author_url":"https:\/\/madisonmk.com\/en\/author\/madison","title":"Contact Center Reporting &amp; Management | MADISON","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"kbOqfaxE4Y\"><a href=\"https:\/\/madisonmk.com\/en\/contact-center-reporting-management\">Contact Center Reporting &amp; Management<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/madisonmk.com\/en\/contact-center-reporting-management\/embed#?secret=kbOqfaxE4Y\" width=\"600\" height=\"338\" title=\"&#8220;Contact Center Reporting &amp; Management&#8221; &#8212; MADISON\" data-secret=\"kbOqfaxE4Y\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/madisonmk.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/madisonmk.com\/wp-content\/uploads\/2024\/04\/software-developer-6521720_1280-1-1.jpg","thumbnail_width":1280,"thumbnail_height":854,"description":"In the digital age in which we find ourselves, artificial intelligence and all technological developments have radically transformed both the management of contact centers and the relationship between companies and their customers. The digitalization of customers also means that companies need to redefine customer service, as new communication channels and more agile and personalized responses are required."}