The smile is ours, the reason is you
Every Communication Matters
WE ARE MADISONMKBPO CONTACT CENTER
We are MADISONmk BPO Contact Center
We manage and nurture the relationship between companies and their customers, creating a real and unique bond from any environment, platform, infrastructure, channel or language, supported by the latest technologies, to deliver an effective and efficient person-to-person service throughout your customer’s journey.
Our pillars are PEOPLE, TECHNOLOGY and INNOVATION to optimize results and deliver a relevant customer experience.
Our reason for being is the customer. Your satisfaction, return and benefit are our goal.
Supported by people, state-of-the-art technologies and constant innovation, we make processes efficient, achieving continuous service improvement that impacts the customer and employee experience, favoring the growth of results.
We adapt to the needs of each client and sector, with solutions that boost their businesses.
Each client is unique, so we analyze the optimal way to implement processes, tools and technological solutions appropriate to the needs of each client and thus exceed their objectives.
SOLUTIONS
Commitment to quality as a principle and duty, promoting excellence and sustainability.
We are what we do day by day. Excellence is not an act, but a habit that drives us to continue being a close, innovative, sustainable and competitive company.
CUSTOMER CARE
We enable brands to engage with their customers, in any environment, channel or language. Unique relationships for each client.
COMMERCIAL SERVICES
Experts in sales and in the levers that must be activated to exceed the client’s objectives.
DEBT MANAGEMENT
Effective and efficient debt management and recovery strategy, adapting it to its typology.
BACKOFFICE
From a perspective of prioritization, continuous improvement and adaptation in such a dynamic environment.
CUSTOMER EXPERIENCE
At MADISON we approach the customer experience from the point of view of creating synergies between the different Business Units. This allows us to provide a global vision that combines experience in CX, talent development and technology.
We focus on the Contact Center as a strategic point of contact with customers. We develop our team to become the first ambassador of your company. We provide omnichannel work so that the customer can have an answer to their needs, with a single flow of information from the channel they prefer to use at any given time.
We transform data into actionable knowledge, adding value through digital technologies and tools.
At Contact Center we work specifically on operational management KPIs
- We Improve Quality of Service
- We increase satisfaction
- We optimize commercial ratios
- Customer and Employee Experiences with proprietary tools
MAD PEOPLE
THE BEST TALENT AT YOUR DISPOSAL
We are a company made up of people willing to contribute the best of themselves in an environment where talent coexists
junior with senior, bringing diversity to the teams.
TALENT ADAPTED TO EACH POSITION.
At MADISON BPO Contact Center we have a specific training system for each person’s talent.
A continuous accompaniment model attended to in different phases: talent detection, prior preparation, start-up training and the career and support plan.
In all phases, a system of coaching and continuous support is established with different actors at all times.
Participation of the Training area in the design of the initial training, supervision in the accompaniment and development of a specific plan designed to enhance the skills of each person, adapted to each client and position.
TECHNOLOGY AND INFORMATION
WE APPLY OUR TECHNOLOGY AND DATA SCIENCE CAPABILITIES IN OUR CONTACT CENTER SERVICES.
At MADISON we accompany our clients in the digital evolution of services associated with customer service in any of its perspectives: Customer Care, Commercial Service, Back Office.
INDUSTRY
ARE SPECIALISTS
We work in all sectors of activity
with specifically trained teams.
Public Administration . Utilities . Finance. Real Estate . Insurance. Telcos . Consumption. Distribution. Tourism. Automotive. Transport
