Customer Experience | Insights | Analytics
ANALYTICS
We identify opportunities and improvements
We identify new opportunities for innovation and continuous CX improvements associated with our products, which require greater exploitation of data assets through Analytics and Artificial Intelligence solutions
Through Text Analytics we will provide you with a deeper insight into the interactions or moments of truth with your customers.
By analyzing open-text feedback, you can take proactive actions on your dissatisfied customers and propose service improvements.
With our NEW AND INTENSIVE WORDINGS technique, we help you detect new interests and concerns that your customers convey to you, facilitating a greater capacity to react.
CLUSTERING AND CUSTOMER PROFILING to help you understand what your customers are like and be able to segment them, thus facilitating their management.
Learn about the real traceability of your customers and their experience in the face of the reference Customer Journey
Demonstrate how customer experience translates into a benefit for your company. The return can be explained.
Monitoring conversations will allow you to have a deeper vision, automatically, of the quality of your call center’s attention, as well as the attributes or objectives set, carrying out proactive actions that improve the service provided and its perception.
We make intelligent predictions about your customers to identify promoters and detractors, in order to take action with them regardless of whether or not they have responded to surveys.
Have a vision of what your customers expect from your company and anticipate their needs.
We can identify prospecting for purchase, repeat purchase, forecasting revenue or prospecting for leakage.
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