MADISONmonkey king BPO CONTACT CENTER. SOLUTIONS
CUSTOMER CARE
Across any environment, channel, or language
People, technology, innovation and creativity in management tools, with the aim of improving the management of our teams and increasing customer satisfaction.
OUR CUSTOMER SERVICE, YOUR BRANDING
Knowing that we are the link between customer and brand, we seek to improve the level of satisfaction with users by facilitating a great experience through any channel, from telephone service to automations such as live chatbot.
We also work with Artificial Intelligence and Data Analytics solutions, creating predictive models that provide information to the agent to know the user’s requirements in advance, personifying each point of contact.
THIS IS HOW WE DO IT TO MAKE YOU UNIQUE
- Continuous quality improvement system.
- Own products such as MADValue for collecting customer feedback through the employee.
- Omnichannel solutions to reduce operational times and be flexible in management.
- Self-service optimization: VoiceBot, MailBot, Chatbot, WPBot, etc.
- Integration into online channels: Click2Call, Click2chat, etc.
- Innovation as a means to understand, comprehend and propose new models or processes that generate efficiencies.
- Incorporation of new technology and Data Science: Artificial Intelligence, Natural Language Processing,
Speech & Text Analytics.
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