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Category: Events

VI MADXChange DATA & AI 2024: Future AI – Innovation that transforms, results that impact.

The VI MADXChange DATA & AI 2024, focused on exploring how Artificial Intelligence has become a transformative engine that is redefining the dynamics of the competitive environment and customer experience (CX). AI and Behavioral Economics: Marketing Innovation with BELA Álvaro Gaviño González, Behavioral Economics Principal Manager at BBVA, addressed how Artificial Intelligence is revolutionizing behavioral economics. During the meeting, the basic principles of this discipline were addressed, showing how cognitive biases can be used strategically to personalize experiences. Key points of the presentation: Panel 1: AI as a catalyst for quality of services The first panel highlighted the impact of AI on improving the customer experience in key sectors such as transportation, telecommunications, and banking. Panel keys: The panel underlined the importance of balancing technological innovation with ethical responsibility, ensuring that advances in AI are used transparently and for the benefit of users. Democratizing AI and committing to sustainability During the presentation by Emilio Nestal, Director of Technology and Innovation at AWS, it was addressed how the democratization of Artificial Intelligence is transforming opportunities for companies, with the cloud as a key driver of this change. Keys to the intervention: Panel 2: Operational transformation with AI The second panel of the event explored how artificial intelligence (AI) is revolutionizing business operations, from automation to process digitization. Panel keys: The Future of AI: Ethics and Innovation The VI MADXChange Data & AI 2024 culminated with an inspiring presentation by Héctor Sánchez, National Technology Officer of Google Cloud, who explored the impact and future of artificial intelligence. Keys to the intervention: Conclusion The VI MADXChange Data & AI 2024 showed how AI is transforming key sectors through personalization, efficiency, and sustainability. With an ethical and responsible approach, these technologies represent a unique opportunity to innovate and lead in an ever-evolving environment.

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VI MADXChange DATA & AI 2024: Future AI – Innovation that transforms, results that impact.

The VI MADXChange DATA & AI 2024, focused on exploring how Artificial Intelligence has become a transformative engine that is redefining the dynamics of the competitive environment and customer experience (CX). AI and Behavioral Economics: Marketing Innovation with BELA Álvaro Gaviño González, Behavioral Economics Principal Manager at BBVA, addressed how Artificial Intelligence is revolutionizing behavioral economics. During the meeting, the basic principles of this discipline were addressed, showing how cognitive biases can be used strategically to personalize experiences. Key points of the presentation: Panel 1: AI as a catalyst for quality of services The first panel highlighted the impact of AI on improving the customer experience in key sectors such as transportation, telecommunications, and banking. Panel keys: The panel underlined the importance of balancing technological innovation with ethical responsibility, ensuring that advances in AI are used transparently and for the benefit of users. Democratizing AI and committing to sustainability During the presentation by Emilio Nestal, Director of Technology and Innovation at AWS, it was addressed how the democratization of Artificial Intelligence is transforming opportunities for companies, with the cloud as a key driver of this change. Keys to the intervention: Panel 2: Operational transformation with AI The second panel of the event explored how artificial intelligence (AI) is revolutionizing business operations, from automation to process digitization. Panel keys: The Future of AI: Ethics and Innovation The VI MADXChange Data & AI 2024 culminated with an inspiring presentation by Héctor Sánchez, National Technology Officer of Google Cloud, who explored the impact and future of artificial intelligence. Keys to the intervention: Conclusion The VI MADXChange Data & AI 2024 showed how AI is transforming key sectors through personalization, efficiency, and sustainability. With an ethical and responsible approach, these technologies represent a unique opportunity to innovate and lead in an ever-evolving environment.

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MADBreak24 : Secure Innovation, Guaranteed Future

Digital transformation is no longer an option, but a necessity for SMEs looking to grow, be more competitive and adapt to an ever-evolving market. With this in mind, we held MadBreak24: Secure Innovation, Guaranteed Future, an exclusive event for companies with between 10 and 250 employees, where we presented Kit Consulting, a unique opportunity to accompany SMEs in their digital transformation. What is Kit Consulting? Kit Consulting is an aid program that seeks to support Spanish companies to modernize the business fabric and be more competitive in an increasingly digitized global environment. During the event, we explained how Madison MK accompanies companies in all stages of the process: Main reflections of the event What do you expect from a consultancy? What aspect of digital sales advice interests you the most? What do you think could be done with the information you have? or Do you do digital marketing campaigns? were some of the questions raised in the dynamics in which the attendees shared their concerns about digitalization. The participants valued the identification of improvements and their application, being able to promote the digital sales channel, personalizing the customer experience and achieving measurable results. At Madison MK, we understand that success in using data and digital strategies requires agile, personalized, and outcome-driven solutions. With our expertise, technology and a comprehensive approach, we accompany companies at every stage, ensuring that they make the most of this opportunity and make a real impact on their business. Conclusion: The future is in digitalization Thanks to initiatives such as Kit Consulting, at Madison MK we help SMEs turn challenges into opportunities. At Madison MK, we take care of the whole process, SMEs just need to want to transform their future.

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MADBreak24 : Secure Innovation, Guaranteed Future

Digital transformation is no longer an option, but a necessity for SMEs looking to grow, be more competitive and adapt to an ever-evolving market. With this in mind, we held MadBreak24: Secure Innovation, Guaranteed Future, an exclusive event for companies with between 10 and 250 employees, where we presented Kit Consulting, a unique opportunity to accompany SMEs in their digital transformation. What is Kit Consulting? Kit Consulting is an aid program that seeks to support Spanish companies to modernize the business fabric and be more competitive in an increasingly digitized global environment. During the event, we explained how Madison MK accompanies companies in all stages of the process: Main reflections of the event What do you expect from a consultancy? What aspect of digital sales advice interests you the most? What do you think could be done with the information you have? or Do you do digital marketing campaigns? were some of the questions raised in the dynamics in which the attendees shared their concerns about digitalization. The participants valued the identification of improvements and their application, being able to promote the digital sales channel, personalizing the customer experience and achieving measurable results. At Madison MK, we understand that success in using data and digital strategies requires agile, personalized, and outcome-driven solutions. With our expertise, technology and a comprehensive approach, we accompany companies at every stage, ensuring that they make the most of this opportunity and make a real impact on their business. Conclusion: The future is in digitalization Thanks to initiatives such as Kit Consulting, at Madison MK we help SMEs turn challenges into opportunities. At Madison MK, we take care of the whole process, SMEs just need to want to transform their future.

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MADBreak24 : Secure Innovation, Guaranteed Future

Digital transformation is no longer an option, but a necessity for SMEs looking to grow, be more competitive and adapt to an ever-evolving market. With this in mind, we held MadBreak24: Secure Innovation, Guaranteed Future, an exclusive event for companies with between 10 and 250 employees, where we presented Kit Consulting, a unique opportunity to accompany SMEs in their digital transformation. What is Kit Consulting? Kit Consulting is an aid program that seeks to support Spanish companies to modernize the business fabric and be more competitive in an increasingly digitized global environment. During the event, we explained how Madison MK accompanies companies in all stages of the process: Main reflections of the event What do you expect from a consultancy? What aspect of digital sales advice interests you the most? What do you think could be done with the information you have? or Do you do digital marketing campaigns? were some of the questions raised in the dynamics in which the attendees shared their concerns about digitalization. The participants valued the identification of improvements and their application, being able to promote the digital sales channel, personalizing the customer experience and achieving measurable results. At Madison MK, we understand that success in using data and digital strategies requires agile, personalized, and outcome-driven solutions. With our expertise, technology and a comprehensive approach, we accompany companies at every stage, ensuring that they make the most of this opportunity and make a real impact on their business. Conclusion: The future is in digitalization Thanks to initiatives such as Kit Consulting, at Madison MK we help SMEs turn challenges into opportunities. At Madison MK, we take care of the whole process, SMEs just need to want to transform their future.

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MADBreak24 : Secure Innovation, Guaranteed Future

Digital transformation is no longer an option, but a necessity for SMEs looking to grow, be more competitive and adapt to an ever-evolving market. With this in mind, we held MadBreak24: Secure Innovation, Guaranteed Future, an exclusive event for companies with between 10 and 250 employees, where we presented Kit Consulting, a unique opportunity to accompany SMEs in their digital transformation. What is Kit Consulting? Kit Consulting is an aid program that seeks to support Spanish companies to modernize the business fabric and be more competitive in an increasingly digitized global environment. During the event, we explained how Madison MK accompanies companies in all stages of the process: Main reflections of the event What do you expect from a consultancy? What aspect of digital sales advice interests you the most? What do you think could be done with the information you have? or Do you do digital marketing campaigns? were some of the questions raised in the dynamics in which the attendees shared their concerns about digitalization. The participants valued the identification of improvements and their application, being able to promote the digital sales channel, personalizing the customer experience and achieving measurable results. At Madison MK, we understand that success in using data and digital strategies requires agile, personalized, and outcome-driven solutions. With our expertise, technology and a comprehensive approach, we accompany companies at every stage, ensuring that they make the most of this opportunity and make a real impact on their business. Conclusion: The future is in digitalization Thanks to initiatives such as Kit Consulting, at Madison MK we help SMEs turn challenges into opportunities. At Madison MK, we take care of the whole process, SMEs just need to want to transform their future.

Read More »

MADBreak24 : Secure Innovation, Guaranteed Future

Digital transformation is no longer an option, but a necessity for SMEs looking to grow, be more competitive and adapt to an ever-evolving market. With this in mind, we held MadBreak24: Secure Innovation, Guaranteed Future, an exclusive event for companies with between 10 and 250 employees, where we presented Kit Consulting, a unique opportunity to accompany SMEs in their digital transformation. What is Kit Consulting? Kit Consulting is an aid program that seeks to support Spanish companies to modernize the business fabric and be more competitive in an increasingly digitized global environment. During the event, we explained how Madison MK accompanies companies in all stages of the process: Main reflections of the event What do you expect from a consultancy? What aspect of digital sales advice interests you the most? What do you think could be done with the information you have? or Do you do digital marketing campaigns? were some of the questions raised in the dynamics in which the attendees shared their concerns about digitalization. The participants valued the identification of improvements and their application, being able to promote the digital sales channel, personalizing the customer experience and achieving measurable results. At Madison MK, we understand that success in using data and digital strategies requires agile, personalized, and outcome-driven solutions. With our expertise, technology and a comprehensive approach, we accompany companies at every stage, ensuring that they make the most of this opportunity and make a real impact on their business. Conclusion: The future is in digitalization Thanks to initiatives such as Kit Consulting, at Madison MK we help SMEs turn challenges into opportunities. At Madison MK, we take care of the whole process, SMEs just need to want to transform their future.

Read More »

VI MADXChange DATA & AI 2024: Future AI – Innovation that transforms, results that impact.

The VI MADXChange DATA & AI 2024, focused on exploring how Artificial Intelligence has become a transformative engine that is redefining the dynamics of the competitive environment and customer experience (CX). AI and Behavioral Economics: Marketing Innovation with BELA Álvaro Gaviño González, Behavioral Economics Principal Manager at BBVA, addressed how Artificial Intelligence is revolutionizing behavioral economics. During the meeting, the basic principles of this discipline were addressed, showing how cognitive biases can be used strategically to personalize experiences. Key points of the presentation: Panel 1: AI as a catalyst for quality of services The first panel highlighted the impact of AI on improving the customer experience in key sectors such as transportation, telecommunications, and banking. Panel keys: The panel underlined the importance of balancing technological innovation with ethical responsibility, ensuring that advances in AI are used transparently and for the benefit of users. Democratizing AI and committing to sustainability During the presentation by Emilio Nestal, Director of Technology and Innovation at AWS, it was addressed how the democratization of Artificial Intelligence is transforming opportunities for companies, with the cloud as a key driver of this change. Keys to the intervention: Panel 2: Operational transformation with AI The second panel of the event explored how artificial intelligence (AI) is revolutionizing business operations, from automation to process digitization. Panel keys: The Future of AI: Ethics and Innovation The VI MADXChange Data & AI 2024 culminated with an inspiring presentation by Héctor Sánchez, National Technology Officer of Google Cloud, who explored the impact and future of artificial intelligence. Keys to the intervention: Conclusion The VI MADXChange Data & AI 2024 showed how AI is transforming key sectors through personalization, efficiency, and sustainability. With an ethical and responsible approach, these technologies represent a unique opportunity to innovate and lead in an ever-evolving environment.

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Real Estate Al Dente: Trends in Digital Transformation and Personalization in Real Estate

Real estate is undergoing a significant evolution, and events such as the Real Estate “Al Dente”, organized by Madison MK’s customer service team, are the perfect platform to explore the latest trends that are transforming the real estate sector. This event, which brought together professionals from the sector, focused on digitalisation and personalisation as keys to optimising processes and improving the customer experience. The presentations were divided into two blocks, the first presented by David Gallego, Director of Digital Solutions and Business Intelligence, Madison BPO Contact Center and the second presented by Mar Rivera, Director of Telco, Utilities and Services Digitel TS. Digital Transformation in Real Estate: Optimizing Processes One of the topics discussed at the event was digital transformation in the real estate sector, where it was discussed how digitalization optimizes lead validation and property management through WhatsApp Business API. Subsequently, the live demonstration showed how to automate these processes to offer a more efficient experience. Using Bots with Generative AI: Personalization for Real Estate The event also addressed how generative artificial intelligence is changing the rules of the game in customer experience personalization. Through a demonstration, it was shown how personalized bots can assist agents and improve the customer experience in real time. Secure Electronic Signature: WhatsApp as a Tool for Contracts In this section, we discussed how electronic signatures via WhatsApp streamline contractual processes in the real estate sector. The live demo showed how this solution not only saves time, but also ensures that processes are developed in an agile and completely legal way, removing barriers and facilitating transaction management. Show Cooking: An interactive culinary experience Afterwards, the guests organized by teams shared their impressions of the current moment of the sector while cooking. The event ended with a very special meal prepared by the chefs of Kitchen Club. A resounding success The Real Estate event “Al Dente” turned out to be the perfect combination of networking and gastronomy, a unique opportunity in which attendees had the opportunity to connect and share knowledge of the sector in a relaxed atmosphere. Attendees highlighted Madison’s proposal for the innovative content, the interactive experience and the excellent organization of the event.

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MADXChange 2024: The era of intelligent customer experience and the employee as an engagement generator.

The MADXchange 2024 event, hosted by Madison, focused on digital transformation and its impact on customer experience (CX) and employee experience (EX). With the integration of generative artificial intelligence (AI) and immersive experiences at the core, industry experts shared their insights and strategies to optimize these critical areas. Panel 1: Customer Experience in the Age of Generative AI Main Topics Addressed Employee Involvement Participants emphasized that employees play a crucial role in CX. Their training and motivation are critical to providing exceptional service. AI and Generative AI It discussed how AI is transforming CX, from predicting behaviors to personalizing interactions. The positive impact of these technologies on the industry was demonstrated through some case studies. Featured Interview: Cristina Castillo Cristina Castillo, retail expert and author of the book “Sellers of Emotions”, addressed humanistic leadership. He highlighted how human connection and positive influence from leaders can transform both CX and EX. Panel 2: The Employee Experience in an Intelligent Environment Main Topics Addressed Technology & Tools The panel concluded by highlighting how technology, including generative AI, is facilitating interaction between employees and customers, thus improving the quality of service. MADXchange 2024 proved that the combination of advanced technology and a human approach are critical to future success in CX and EX. Innovation and collaboration remain essential pillars for building a sustainable and successful future.

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Mobile World Congress 2024: Open Gateway

Last February, we participated in the Mobile World Congress, the most important technological event in the field of mobile communication, which takes place every year in Barcelona. This event represents the global epicenter of technology and connectivity, where we share our latest innovations with the industry. Transforming the Customer Experience During this occasion, Chema Alonso, Chief Digital Officer of Telefónica and CEO of Telefónica Innovación Digital, presented the demonstration of Telefónica Open Gateway where the latest developments of Telefónica Open Gateway were explored, an innovative platform that is transforming the way we interact with mobile technology. He showed us the potential of Telefónica’s Open Gateway APIs , highlighting how these programming interfaces are driving the creation of innovative and customized solutions for both businesses and consumers. Open Gateway APIs make it easy for developers to access features and data from Telefónica’s telecommunications networks, allowing them to create applications and services that take full advantage of mobile connectivity. In addition, he revealed the details of the new wave of disruptive innovation promoted by Telefónica, focused on creating more fluid, secure and personalized digital experiences for users. This innovation addresses emerging challenges and opportunities in the digital world. Innovation and Connectivity In this context, DIGITEL TS is part of this innovation ecosystem. We act in the market as a Qualified Trust Service Provider (QTSP), offering Digital Identity, Electronic Contracting and Communication solutions, and Open Gateway Initiatives. Our Open Gateway initiatives include: In short, these initiatives involve the creation of solutions that promote progress and security in the digital age, placing us at the forefront of digital trust. We guarantee the authenticity, integrity and security of electronic transactions, in addition to implementing anti-fraud measures to strengthen security in digital operations.

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Transforming the Customer Experience: The Power of Behavioral Economics

Behavioral economics emerges as an eloquent critique of economic orthodoxy, challenging the premise of human rationality and acknowledging the complexity of human decisions. By studying the impact of psychological, cognitive, emotional, and social factors on our choices, behavioral economics opens new frontiers in our understanding of human behavior. In today’s business landscape, human decisions and their impact on Customer Experience (CX) is a complex and fascinating symphony. Behavioral economics emerges as a beacon in this scenario, recognizing the influence of cognitive biases on our choices and outlining new ways of approaching customer-company interaction. The Focus on Human Irrationality Unlike traditional economics, which considers human rationality as a fundamental principle, behavioral economics uncovers the diversity of cognitive biases. From loss aversion to the anchoring effect, these biases shape our decisions in ways that defy conventional logic. However, instead of viewing these cognitive challenges as obstacles, behavioral economics presents them as opportunities to create exceptional customer experiences (CXs). Understanding how these biases influence offers valuable insights to design more effective CX strategies, turning supposed human irrationality into a strategic ally. For example, nudges are small modifications to the environment or presentation of information that can lead to big changes in human behavior, such as purchase reminders or personalized recommendations. This strategy aligns with the trend of hyper-personalization, where companies tailor customer interactions based on their individual preferences. By leveraging nudges, businesses can create deeper emotional connections with their customers, resulting in more meaningful experiences and ultimately greater customer loyalty and engagement towards the brand. Archetypes: Emotional Connection with the Customer In the dynamic world of marketing and customer experience, the connection between Jungian archetypes, nudges, and hyper-personalization plays a critical role. How do these concepts intertwine, and what impact do they have on the way we engage with consumers? Jung Archetypes and Customer Experience: Jung’s archetypes represent universal patterns of behavior rooted in the collective subconscious. These patterns help us understand consumer motivations and preferences on a deeper level. From the brave hero to the introspective savant, each archetype has its own emotional narrative that resonates with different segments of the audience. Nudges: Subtle Influence for Positive Decisions: Nudges, inspired by behavioral economics, are interventions designed to influence decisions in subtle and positive ways. By understanding Jung’s archetypes, companies can design nudges that align with the motivations, values, and emotions of their target audience. For example, for those who identify with the hero archetype, nudges might focus on messages that highlight bravery and purpose when making a purchase. Creating Meaningful Experiences: The connection between nudges and Jung’s archetypes allows companies to deliver more personalized and meaningful customer experiences. By aligning marketing tactics with customers’ underlying emotional motivations, businesses can foster greater loyalty and engagement. This, in turn, can lead to a stronger and longer-lasting relationship between the brand and its customers. That’s why, at Madison, we’re transforming the customer experience with the power of behavioral economics. Building meaningful and lasting relationships with our clients, in an increasingly interconnected and dynamic world, where understanding human behavior is the key to business success. Ready to transform your relationship with your customers?

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Evento de entrega de premios al mejor trabajo de investigación de mercados

MADISON Awards and Faculty of Economic and Business Sciences of the UVA, for the best work in Market Research

MADISON and the Faculty of Economic and Business Sciences of the University of Valladolid present the “MADISON Award for the best work in Market Research” to the students of the Bachelor’s Degree in Marketing and Market Research (MIM) of this Faculty. The winning project was “Second-Hand Clothing: Current and Future Trends“. On Tuesday 28th, the VIII edition of the ” MADISON and University of Valladolid Award for the best work in Market Research” took place, an award that rewards the effort of students in the last year of the MIM degree at the centre. This award seeks to be an incentive that motivates students to continue with their projects and promotes public-private collaboration between the Valladolid multinational and the UVA. The award has been running for eight years and maintains its double objective: on the one hand, to promote the talent of these young people who will be the leaders in the future and, on the other, to be a bridge between the university and job placement. The award ceremony took place at MADISON Arena, and together with the winners and finalists, was attended by Ms. María del Valle Santos, dean of the Faculty of CC. EE and EE of the UVA, who inaugurated the event and congratulated the participants for their effort and interest in research. In addition, Carmen Antón, coordinator of the MIM Degree, and Javier Rodríguez Pinto, professor of the Degree and member of the jury, among other professors of the Faculty, attended. On behalf of MADISON, Miriam Pastor, head of the Technical Area of CX, Insights & Analytics, was present, who explained to the students the trajectory and capabilities of the company. Laura Campos also intervened on behalf of the People Department to talk to the attendees about job possibilities and professional growth in Madison. Finally, it was the turn of Elisabet Pelazas, from the Data Science area, with an interesting presentation on the advances of generative AI in the field of Market Research. The three showed the work that is done by each Business Unit through real cases or examples of practical application of the studies. After an arduous deliberation by the jury made up of Sonia García, Director of Marketing and Corporate Communication at Madison; Miriam Pastor, head of the Technical Area of CX Insights and Analytics, and Javier Rodríguez, professor of the MIM degree, the first prize, endowed with € 1,000, corresponded to the work: The finalist works have been: These awards demonstrate MADISON’s commitment to the University and talent, promoting initiatives that reward effort and highlighting the incorporation of students into the world of work, as has been the case of winners of past editions who are developing their professional careers at MADISON. Our thanks to the Faculty’s team of professors and students for their participation and involvement in this award. ABOUT MADISON MADISON is a Spanish multinational marketing services company that helps companies to relate to their customers effectively and efficiently with the aim of improving and increasing their results. It has 6 Business Units: Madison BPO Contact Center, Madison CX, Insights & Analytics, Madison Agency, Madison Sports Marketing, GESDECO and DIGITEL TS whose synergies allow us to deliver a high value-added service to the customer. At an international level, it has had an office in Lima (Peru) for 9 years from which it serves Latin America. For more information, you can visit the corporate website www.madisonmk.com, or contact the company’s Marketing and Communication department directly.

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We participated in “Meetings with IT companies” of the UVA

These October 26 and 27 have been a real hotbed of talent and sharing between students and companies. And that is the objective with which every year the UVA organizes “Meetings with Computer Companies: University + Business”, to be able to create a bridge between two worlds, work and training, which is often seen with great distance. These conferences are intended to be an approach for students to technology and computer companies and a point in which to promote networking. Our colleagues from the Data Department, Digitel TS and People have participated with an information point where they can answer all the questions of the students and the talk “Generative Data & AI & Web3”. At Madison we wanted to collaborate again with this initiative by showing, not only what we are and our projects, but also explaining how we face all the new technological and digitalization challenges that arise every day. Thus responding to our commitment to talent and showing us as a close company all those who begin their working life.

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MADISON is awarded for promoting training plans among its employees

The Chamber of Commerce of Valladolid and its Business School of the Chamber of Commerce of Valladolid have awarded Madison for promoting training plans among its workers, improving their skills and job projections. In a new edition of the Business School Company Awards – Félix Rodríguez de la Fuente Promotion 2023, the Business School of the Valladolid Chamber of Commerce wanted to recognize those companies that have among their pillars the continuous training of their teams, sustainability as an economic, social and environmental value and innovation as a commitment to the incorporation of projects, services and ideas that improve the quality they offer to their customers and their own production processes. We are proud to obtain this recognition of Madison’s commitment to the people who make it up. Let’s move on!

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