MADISONmonkey king BPO CONTACT CENTER.
TECHNOLOGY AND INNOVATION
To transfer value to businesses and their customers
SOLUTIONS
DIGITAL
AND DIGITAL INTELLIGENCE
CUSTOMER JOURNEY CHANNELS
Omnichannel, adaptation of channels to the digital Customer Journey
AUTOMATION
Incorporation of BOTs to increase customer autonomy by seeking self-service solutions
DATE
SCIENCE
COMPUTER VISION
Document automation processing, data extraction and collation
PROCESSING OF
NATURAL LANGUAGE
Generating efficiencies in the analysis of information from conversations with CC users
MACHINE LEARNING
We work on AdHoc models to explain what is happening and to be able to predict what is going to happen.
