VI MADXChange DATA & AI 2024: Future AI – Innovation that transforms, results that impact.
The VI MADXChange DATA & AI 2024, focused on exploring how Artificial Intelligence has become a transformative engine that is redefining the dynamics of the competitive environment and customer experience (CX). AI and Behavioral Economics: Marketing Innovation with BELA Álvaro Gaviño González, Behavioral Economics Principal Manager at BBVA, addressed how Artificial Intelligence is revolutionizing behavioral economics. During the meeting, the basic principles of this discipline were addressed, showing how cognitive biases can be used strategically to personalize experiences. Key points of the presentation: Panel 1: AI as a catalyst for quality of services The first panel highlighted the impact of AI on improving the customer experience in key sectors such as transportation, telecommunications, and banking. Panel keys: The panel underlined the importance of balancing technological innovation with ethical responsibility, ensuring that advances in AI are used transparently and for the benefit of users. Democratizing AI and committing to sustainability During the presentation by Emilio Nestal, Director of Technology and Innovation at AWS, it was addressed how the democratization of Artificial Intelligence is transforming opportunities for companies, with the cloud as a key driver of this change. Keys to the intervention: Panel 2: Operational transformation with AI The second panel of the event explored how artificial intelligence (AI) is revolutionizing business operations, from automation to process digitization. Panel keys: The Future of AI: Ethics and Innovation The VI MADXChange Data & AI 2024 culminated with an inspiring presentation by Héctor Sánchez, National Technology Officer of Google Cloud, who explored the impact and future of artificial intelligence. Keys to the intervention: Conclusion The VI MADXChange Data & AI 2024 showed how AI is transforming key sectors through personalization, efficiency, and sustainability. With an ethical and responsible approach, these technologies represent a unique opportunity to innovate and lead in an ever-evolving environment.

