Would you like to know more about the functionalities of our Certified and Postal Electronic Communications and Notification Manager, known as the Communications Hub?
Here are the key features of the solution:
Omnichannel
The Communication Hub makes it possible to centralise all postal and electronic communication shipments under the same environment and with a single back office, offering the customer multiple services through different channels:
Electronic Channel. This channel includes several services of DIGITEL TS as a Trust Service Provider by interposition, such as, Electronic Certified Notification (“electronic burofax”), Electronic Certified Communication (with notifications by email and/or SMS), Certified SMS, Certified Email and WhatsApp Business API Certificate. These services make it possible to send secure and legally valid communications through electronic means. DIGITEL TS generates and guards all the traceability of each shipment.
Postal Channel. Includes Ordinary Postal Letter, Certified Letter and Burofax, from postal operators. These services allow you to send letters, documents, and urgent communications through the postal system, providing additional shipping and delivery options.
Cost Savings
The centralization of services on a single platform eliminates redundancies and improves efficiency in process management, which in turn leads to a reduction in operating expenses, elimination of duplication and significant savings in resources, with centralization of electronic evidence of the traceability of each transaction.
Technological capability
Platform designed in state-of-the-art development environments. This allows it to adapt in an agile and flexible way to the changing technological needs of the market.
Operational Expertise
In-depth knowledge of legal and operational frameworks, offering regulatory compliance, operational support and evidentiary security that can be used in court in the communications made.
End-to-end security
Ensuring the security of information, systems, technological infrastructure and processes is another key strength.
